Faqs – Kittly

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Frequently asked questions

Do your bags have warranty coverage against wear and tear?

Our one year warranty typically covers defects in materials and workmanship rather than normal wear and tear. However, we strive to provide products that withstand daily use.

Are your bags suitable for specific purposes like hiking or traveling?

While our bags are primarily designed for students, many of them are versatile and suitable for various activities, including hiking, traveling, and outdoor adventures.

Do you offer bulk discounts for schools or organizations?

Yes, we offer special pricing for bulk orders. Please contact our sales team (inquiriesatkittly@gmail.com) directly to discuss your specific requirements and receive a personalized quote.

Can I find bags suitable for different age groups, such as elementary school or college students?

Absolutely! We have a range of bag sizes and styles suitable for students of all ages, from elementary school kids to college students and beyond.

How to track my order?

You can message us on our page for the update on your package (www.facebook.com/kittlyofficial), or leave your e-mail address upon ordering to get updates.

How long will it take for my order to arrive?

Shipping times vary depending on your location, chosen shipping method, and the processing time required for your order. Once your order is placed, you will receive an estimated delivery timeframe.

Is shipping free?

We offer free shipping on every order of our Kittly Dreamer Backpack. Otherwise, shipping fees will be calculated based on the weight of your order and your chosen shipping method.

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