At Kittly, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a hassle-free return and exchange policy subject to the following terms and conditions:
1. Returns
1.1. Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 7 days of the date of purchase.
1.2. Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
1.3. Return Process: To initiate a return, please contact our customer service team at inquiriesatkittly@gmail.com. Once your return request is approved, we will provide you with instructions on how to return the item.
1.4. Refunds: Upon receipt and inspection of the returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 2 days.
2. Exchanges
2.1. Eligibility: We offer exchanges for items that are defective or damaged upon receipt or for items of equal or lesser value. Exchanges must be initiated within 3 days of the date of purchase.
2.2. Exchange Process: To initiate an exchange, please contact our customer service team at inquiriesatkittly@gmail.com. Once your exchange request is approved, we will provide you with instructions on how to return the item and process the exchange.
2.3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a returned item, the cost of return shipping will be deducted from your refund.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at inquiriesatkittly@gmail.com with details of the product and the defect. We will work with you to resolve the issue as quickly as possible, including providing a replacement item or issuing a refund.
4. Exceptions
Please note that certain items, such as personalized or custom-made products, are not eligible for return or exchange unless they are defective or damaged upon receipt.
5. Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us at inquiriesatkittly@gmail.com.
